Refund policy

Clementine does not offer returns or exchanges on items delivered in perfect condition.

  • Damage in Transit

If your order arrives damaged, please notify us via email within 24 hours of delivery, along with clear images of the outer box, inner packaging, and the damaged product.


Once verified, we will arrange for a replacement.


Contact us at: claydough.studio@hotmail.com

  • Condition Check at Delivery

Before accepting the shipment from the delivery personnel, please ensure that the package is in good condition and has not been tampered with.

  • Reporting Damages

Any complaints or damage reports made after 5 days of delivery will not be accepted.

  • International Orders

International orders are not eligible for refunds or replacements.

  • Sale & Discounted Items

Products purchased during sale periods or at discounted prices are final sale and not eligible for returns, exchanges, or replacements.

  • Gifts

All items purchased as gifts through our online store are final sale and not eligible for exchanges, refunds, or returns.

CANCELLATION POLICY

  • Cancellation Before Shipment

If you wish to cancel your order before it has been shipped from our warehouse, a cancellation fee of Rs. 300 or the payment gateway charges (whichever is higher) will be applied.

  • Cancellation After Shipment

If the item has been shipped, the order cannot be cancelled. 

  • Notification for Cancellation

To cancel an order, please notify us within 24 hours of placing it by emailing claydough.studio@hotmail.com/loremipsum@loremipsum.com